We understand that plans can change, so we try to be as flexible as possible.
Please review our general cancellation policy below.
If you need to cancel or reschedule, please contact us via email, LINE, WhatsApp, or Messenger.
We’ll reply as soon as possible and help you make any necessary changes.
We always do our best to make sure our policies are fair and flexible for everyone.
If you need to make any sudden changes or cancel a booking, please don’t hesitate to contact us — we’ll do everything we can to help.
For customers currently in Japan, payments can be made in cash on the day, via PayPay, PayPal or by bank transfer in advance.
For those living outside Japan, PayPal is available for convenient international payments.
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